Return & Refund Policy
Last updated: July 25, 2026
We want you to be satisfied with your PatioHaven purchase. Please review the following return and refund conditions before requesting a return.
Return Window
Eligible products may be returned within [RETURN WINDOW] days after confirmed delivery.
To be eligible for a return, the product must generally be:
- Unused
- Uninstalled
- Unassembled
- Free from damage or modification
- In its original packaging
- Complete with all parts, manuals, accessories, and hardware
A receipt or proof of purchase is required.
Return Authorization
Do not send a product back without contacting us first.
To request a return, email ScrippsMccolpin68@outlook.com and include:
- Your full name
- Order number
- Product name
- Reason for return
- Photos of the product and packaging
- Photos or video of any damage or defect
Once approved, we will provide return instructions and the applicable return address.
Return Address
Approved returns must be sent to:
[RETURN ADDRESS]
Returns sent to another address without authorization may not be accepted or refunded.
Damaged, Defective, or Incorrect Products
Contact us promptly if your product arrives damaged, defective, incomplete, or different from what you ordered.
Please provide clear photographs or videos of:
- The product
- The affected area
- The packaging
- The shipping label
- Any missing or incorrect parts
Depending on the circumstances, we may offer replacement parts, a replacement product, a partial refund, or a full refund.
Customer-Preference Returns
Returns requested because of customer preference, incorrect measurements, color preference, ordering the wrong item, or no longer needing the product may be subject to:
- Return shipping costs
- Original shipping costs
- Restocking or handling fees
- Deductions for missing or damaged packaging
Applicable fees will be disclosed before the return is approved.
Non-Returnable Products
The following products may not be eligible for return:
- Products returned after the return window
- Used, installed, modified, or assembled products
- Products damaged after delivery
- Products missing parts, packaging, or accessories
- Clearance or final-sale products
- Personalized or customized products
- Gift cards
- Products marked non-returnable on the product page
Return Shipping
If the return is caused by a confirmed PatioHaven error, damaged product, incorrect shipment, or manufacturing defect, we will review the available return or replacement options.
For customer-preference returns, the customer is generally responsible for return shipping unless otherwise agreed in writing.
Refund Inspection
Returned products will be inspected after arrival.
We will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method.
Refund Processing Time
After approval, refunds are generally submitted within 1-2 business days.
Your bank or payment provider may require additional time to post the funds to your account.
Original Shipping Fees
Original shipping charges are generally non-refundable unless the return resulted from a confirmed damaged, defective, or incorrect shipment.
Order Cancellation
Contact us immediately to request cancellation.
Orders cannot normally be cancelled after they have been processed, packed, transferred to a carrier, or shipped.