Shipping Policy
Last updated: July 25, 2026
Thank you for shopping at PatioHaven. This Shipping Policy explains how orders are processed, shipped, delivered, and handled.
Shipping Destinations
PatioHaven currently ships to eligible addresses within the United States.
Certain oversized products may not be available for delivery to Alaska, Hawaii, Puerto Rico, U.S. territories, PO boxes, APO/FPO addresses, or remote locations.
Shipping availability will be confirmed during checkout.
Order Processing
Orders are generally processed within 1-2 business days after payment has been successfully completed.
Orders placed during weekends or public holidays will normally begin processing on the next business day.
Processing times may be extended during:
- Public holidays
- Promotional periods
- Severe weather
- High-order-volume periods
- Product availability checks
- Address verification
Estimated Delivery
Estimated delivery time is [DELIVERY TIME] business days after the order has been processed.
Delivery estimates are not guaranteed and may be affected by the carrier, destination, weather, transportation disruptions, or other circumstances outside our reasonable control.
Shipping Charges
Shipping charges, when applicable, are calculated and displayed during checkout.
Some products may qualify for free shipping. Oversized, heavy, remote-area, or special-handling deliveries may incur additional charges.
Multiple Shipments
Orders containing multiple products may be shipped separately from different warehouses.
You may receive more than one tracking number and your products may arrive on different dates.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow 24–48 hours for tracking information to update.
Delivery Appointments
Large or oversized products may require a delivery appointment. The carrier may contact you by phone, email, or text message to arrange delivery.
The customer is responsible for providing accurate contact information and being available for scheduled delivery.
Incorrect Address
Customers are responsible for providing a complete and accurate shipping address.
Please contact us immediately if you notice an address error. We cannot guarantee address changes after an order has entered processing.
Additional shipping or redelivery fees caused by an incorrect or incomplete address may be the customer’s responsibility.
Lost or Delayed Packages
If your tracking information shows no movement for an extended period, contact us at ScrippsMccolpin68@outlook.com.
We will assist you in contacting the carrier and reviewing the shipment.
Damaged Deliveries
Inspect large or oversized packages before accepting delivery whenever possible.
If an item arrives damaged, take clear photographs of the packaging, shipping label, product, and damaged areas.
Contact us promptly and retain all original packaging until the issue has been resolved.
Contact Us
For shipping questions, contact: